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  6. Customer Strategy 2023 to 2028

Customer Strategy 2023 to 2028

As a provider of essential public services to a growing community, we recognise the significant impact that the council has on West Lothian and how important it is that we find a way to deliver high quality and sustainable services for our customers.

The Customer Strategy sets out the key outcomes, activities and behaviours that the council will develop to create a culture of outstanding customer service, throughout the organisation.

View the online plain text version of the Customer Strategy 2023 - 2028

Download the Customer Strategy