Training and Support

It is important to us that volunteers have a good experience so we take training and support very seriously.  All volunteers receive initial training relevant to their role, on-going training and can access support from our volunteering team.  Agreed travel expenses are paid.

Volunteer Survey Results

In our annual survey in October 2025, 72% of volunteers responded.  When asked about their role, 100% of respondents felt that they were valued and part of the team. 100% of volunteers also agreed that they got access to the training, learning and development that they needed. 

Quotes from our volunteers include

 "I feel very much like part of the team.  Everyone is friendly and helpful and very professional and encouraging"

"As volunteers, we are constantly being thanked by staff for our work" 

"I very much feel part of the volunteering family" 

"I feel like part of a team when I volunteer. Advice Shop staff make me very welcome and are always there to answer my questions, no matter how busy they are"