Annual Report, Performance & Customer Charter
The customer charter within the annual report informs our customers who we are, what we do and the level of service they can expect from us Building Standards Annual Report (PDF, 1 MB)(opens new window).
Building standards performance figures will be updated on a quarterly basis.
WLC Building Standards Performance | Q3 25/26 | Q4 25/26 | Financial Year 24/25 |
Key Performance Outcome 1. Average time taken to grant a building warrant.
| 55.48 days | 64.15 days | 59.16 days |
Key Performance Outcome 2. Percentage of fully achieved construction compliance plans (CCNP). | 85.9% | 84.96% | 79.63% |
Key Performance Outcome 3. Percentage of valid building warrant applications assessed within 20 working days. | 100 % | 100 % | 100 % |
Management Performance Indicator 1. Percentage of building warrants approved within 6 days of receiving all necessary additional information. | 100% | 98.6% | 98.97% |
Management Performance Indicator 2. Average time taken to respond to a request for a completion certificate | 1.24 days | 1.20 days | 1.19 days |
Management Performance Indicator 3. Percentage of completion certificates accepted within 3 days of satisfactory final inspection. | 100% | 100% | 99.87% |
Get Information on:
- Privacy Notice. (PDF, 167 KB)(opens new window) ,
- Building Standards - Service Standards (PDF, 168 KB)(opens new window)
- You Said - We Did (PDF, 107 KB)(opens new window)
Making an appointment:
You should make an appointment by contacting the officer on their direct dial number given in all correspondence or by telephoning 01506 280000 if you wish to:
- discuss an ongoing building warrant application
- arrange a site visit for ongoing approved works
If you visit without an appointment you will not be seen by a building standards officer. This is because they are most probably on site or dealing with other applications.
What if we can't answer your question?
We will always try and answer your question when you visit us, however this is not always possible. If we can't give you an immediate answer, we will give you a date when we will get back to you.
