The Unacceptable Actions Policy is designed to ensure that the council upholds its duty of care to employees who may, on occasion be required to deal with members of the public who's actions may be considered unacceptable, and to ensure consistency across services in dealing with unacceptable actions. 

Below you will find the councils policy along with associated guidance.

Policy/Procedure

• Unacceptable Actions Policy (PDF, 106 KB)(opens new window)

Additional Guidance

• Unacceptable Actions Guide (PDF, 190 KB)(opens new window)
• Managing Unacceptable Customer Behaviour - Employee Guidance (PDF, 439 KB)(opens new window)