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  2. Council Tax and Benefits
  3. Multiple Council Debts
  4. Our Policy

Our Policy

Our Corporate Debt Policy sets out our aims and objectives when dealing with customers who have more than one debt due to the council.

We aim to:

  • Provide a joined up approach to customers to enable all council debts to be addressed when customers engage with us.
  • Set realistic and sustainable repayment arrangements at all stages of recovery for those customers who engage with us
  • Provide all reasonable assistance to those customers who have difficulty in paying so they can pay what they are due.
  • Prevent the spiral of debt at an early stage by dealing effectively with small debts.
  • Provide appropriate advice and assistance to customers to maximise their income.
  • Treat all customers as individuals and consider, wherever possible, individual circumstances when taking action to recover debts.
  • Make effective use of all recovery measures available to the council.
  • Make best use of all the resources available in the collection and recovery of debts.

The approach we take is also aligned to the Anti-Poverty Strategy (PDF, 1 MB)(opens new window) for West Lothian.